Terms and Conditions

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Terms and Conditions

This site is owned and operated by Happy Furniture.

If you want to ask us anything about these terms & conditions or have any comments or complaints about our website, please e-mail info@happyfurniture.se.  You can also write to Happy Furniture, Peter Matinlassi, Urb Lematur 14, 8650-190 Salema, Vila do Bispo.

Warranties

All our products are manufactured to the highest quality. Please contact us for information on individual product warranties.

Ownership Of Rights

All rights, including copyright, in this website are owned by or licensed to Happy Furniture.

Accuracy Of Content

Happy Furniture has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of IVA unless stated otherwise, and where applicable.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

Payment

We use Pay Pal, the trusted leader in online payments. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

We take payment from your card at the time we receive your order, once your card details has been checked. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. All prices include IVA (where applicable) but exclude delivery charges unless expressly stated otherwise.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Delivery

Delivery charges vary depending on the total amount ordered and cannot be refunded. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability.

Happy Furniture shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Changing or Cancelling Orders

We request that you contact us via e-mail, info@happyfurniture.pt. If your order has not yet been dispatched then this will be possible free of charge, however if your order has been dispatched or you have received the order you will be liable to pay a charge based upon the direct cost to recover and/or redeliver goods. We request that changed / cancelled items are returned in their original packaging.

Returns Policy

Delivery discrepancies must be reported as soon as is reasonable after delivery, preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.

Missing Items

On delivery: Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24hrs of initial receipt of delivery – we will not be held responsible for missing items if you have agreed for a delivery to be left some where without a signature.

On assembly: Should a part appear missing from an item please report the item that is missing the part along with a description of part you believe to be missing.

On both the above instances replacement goods will be dispatched as soon as possible.

Faulty Goods

Damaged goods must be reported to us as soon as is deemed reasonable, usually within 24 hours of delivery. It is the responsibility of the recipient to check for any damage sustained to the goods during transit, and indicate any damages on the delivery note.

Unfortunately, if you do not indicate any damages on the delivery note, we are unable to claim from our carriers for the damage and will be unable to replace the damaged item. You must report the fault to us with a full description of the alleged fault/damage. If the fault is deemed a manufacturers fault or to have occurred during the manufacturing process, then we will replace the faulty item or part free of charge. If the damage has occurred during the transit we will replace the item or part free of charge. In all instances we will request photographic evidence to be supplied of the damaged or faulty good. When acceptance of an order takes place, the consumer loses the right to reject the goods, within 14 days, unless the item has been altered or use of the item continues after a complaint is registered with us. All our stock is of a high quality and with correct use shall not experience any problems other than eventually suffering from general wear and tear. A consumer has no rights in respect of defects that are bought to his/her attention before the sale. A consumer cannot claim for damage he/she causes either by neglect or misuse.

Unwanted Goods/Wrongly Ordered

Please contact us within 14 days of your receipt of the goods, should you wish to return the item(s). If you wish to cancel the contract you must contact us.

Where an item(s) is/are not wanted or has been incorrectly ordered the customer is responsible for payment to return the item(s). The item must be returned to us. All goods should be returned with their original packaging and in the same condition they were delivered.

We will offer a refund for goods, however any transport cost charged will not be refunded.

Refusal of Delivery

If you refuse delivery of an order you will be subject to a return fee deemed reasonable in accordance with the order.

Privacy Policy

Happy Furniture do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart and to store delivery addresses. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders.

Jurisdiction & Language

This website, any content contained here in and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Portuguese Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Portugal.

These terms and conditions do not affect your legal rights.